M & S Cleaning Service

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TERMS AND CONDITIONS

 

M & S Cleaning Service  reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

 

By ordering M & S Cleaning Service by telephone, e-mail, fax or it's website the Client agrees to be bound by M & S Cleaning Service  terms and condition.

 

If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or office of similar size to the Client's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

 

 

REGULAR DOMESTIC AND COMMERCIAL CLEANING SERVICES

 

Minimum of 2 hours per cleaning visit applies.

 

All cleaning equipment provided by the client should be safe and in full working order.

       

M & S Cleaning Service will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

 

M & S Cleaning Service  reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. M & S Cleaning Service also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.

 

END OF TENANCY CLEANING/SPRING AND ONE OFF CLEANING/ AFTER BUILDERS CLEANING

 

Minimum of 4 hours per cleaning visit applies.

 

All cleaning equipment provided by the Client should be safe and in full working order.

 

M & S Cleaning Service will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

 

The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include cleaning of: walls, ceilings, curtains, exterior windows, balcony, patio, gardens, washing up, laundry and professional carpet and upholstery cleaning.

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Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.

 

M & S Cleaning Service  reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. M & S Cleaning Service also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.

 

PAYMENTS

 

Payment can be made in cash on completion of the service.

Payments can be made into our account, Details are on the invoice.

Payment can be made by cheque payable to Steven Hamer on completion of the service. Client will be responsible for all bank and legal charges resulting from a dishonoured cheque.

Client understands that any ‘late payments’ may be subject to additional charges.

If payment is not made after 30 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

       

COMPLAINTS AND CLAIMS

 

Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.

Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.

In case of damage M & S Cleaning Service will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired M & S Cleaning Service will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.

M & S Cleaning Service reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to  lack of  hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £50 or less.

 

INSURANCE

 

M & S Cleaning Service has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of M & S Cleaning Service, reported within 24 hours of service date.

There is £250 excess on any claim, of which £100 are paid by customer and £150 by M & S Cleaning Service.

Insurance cover dose not include anything that may  break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the Client is already aware for such as bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.

M & S Cleaning Service reserves the right to refuse to share any of the confidential company’s documents.

 

CLIENT SATISFACTION

 

Client understands that he/she is not entitled to any refunds.

If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, M & S Cleaning Service reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.

M & S Cleaning Service reserves the right to return a cleaner not more than once.

 

CANCELLATION

 

Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time.

Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

Clients agrees to pay 50% of the quote as a cancellation fee in the event of a lock- out cased by our cleaners being turned away; no one home to let them in; no water or power available at Client's premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.

 

 

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. M & S Cleaning Service. reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.